Effective Date: 23 September 2024

Your Privacy and Mind Care by Chloe

This Privacy Policy outlines how Mind Care by Chloe (referred to as “Mind Care by Chloe,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when interacting with our website, services, or social media platforms.

WHO WE ARE AND HOW TO CONTACT US
Mind Care by Chloe is committed to respecting your privacy and safeguarding your data. This policy applies to our website (mindcareavenue.com) and associated social media platforms, and it adheres to the Australian Privacy Act 1988 (Cth) and applicable data protection laws, such as the GDPR.

For any privacy-related concerns, you can contact us at:
Email: hello@mindcareavenue.com

OUR ROLE IN YOUR PRIVACY
If you visit our website, subscribe to our content, or engage with our services, this Privacy Policy applies to you.

OUR RESPONSIBILITIES
As the service provider, we determine how and why your data is processed. We do not sell or rent your information to third parties and are dedicated to protecting your personal information.

YOUR RESPONSIBILITIES
Please ensure you read this Privacy Policy and our Terms & Conditions. If you provide us with third-party data, you confirm you have the right to authorise us to process that data in accordance with this Privacy Policy.

WHEN AND HOW WE COLLECT DATA
We collect data when:

  • You visit our website or social media pages

  • You sign up for services, newsletters, or webinars

  • You interact with us via forms, emails, or social media

  • You purchase products or services through our site

  • You participate in promotions, surveys, or events

TYPES OF DATA WE MAY COLLECT
The information we may collect includes:

  • Contact details (name, address, email)

  • Financial data (for processing purchases)

  • Business-related information (if relevant)

  • Data related to your use of our website (IP address, browser type, etc.)

  • User experience data (e.g., time spent on site, actions taken)

USE AND DISCLOSURE OF YOUR DATA
We use your data to:

  • Provide services and products

  • Improve your user experience

  • Support customer interactions

  • Conduct market research

  • Send relevant marketing communications (with your consent)

We may share your data:

  • With service providers (e.g., payment processors)

  • When legally required or with your consent

GOOGLE ANALYTICS & FACEBOOK INSIGHTS
We use Google Analytics and Facebook Insights to monitor website performance and enhance user experience. These tools may collect data about your interactions with our website or social media pages.

YOUR RIGHTS
You can access, correct, or request the deletion of your data by contacting us. You may also opt out of marketing communications at any time.

DATA SECURITY
We take reasonable measures to protect your data, including using secure payment processors and restricting access to sensitive information.

UPDATES TO THIS POLICY
We may update this Privacy Policy periodically. Please refer to the "Effective Date" at the top to confirm you're reviewing the latest version.

Terms and Conditions
Effective Date: 23 September 2024

Welcome to Mind Care by Chloe ("Site"), owned and operated by Chloe Ann Pty Ltd trading as "Mind Care by Chloe" ("we," "us," "our"). Please take the time to carefully read these terms of use (“Terms”) that govern your use and interaction with our Site and its content, including those shared via our social media channels. These Terms, together with our Privacy Policy, apply to all visitors, users, subscribers, and customers of the Site (“you,” “your”).

Consent to Terms

By accessing and using our Site, social media channels, or any materials made available (free or paid), you acknowledge and agree to be bound by these Terms.

No Minors

By accessing or purchasing any products or services from our Site, you confirm that you:

  • Are at least 18 years old and legally able to enter into a binding contract,

  • Have read and accepted these Terms,

  • Will comply with these Terms.

Modifications to the Terms

We reserve the right to modify these Terms at any time. Changes will take effect from the date we post the revised version on our Site. It is your responsibility to review these Terms periodically. Continued use of our Site constitutes acceptance of any amendments. If you disagree with any part of the updated Terms, please stop using our Site.

Intellectual Property

Our Site contains intellectual property owned by us or licensed by third parties, including trademarks, copyrights, designs, patents, and proprietary content. Access to our Site does not transfer any ownership of this intellectual property to you.

Limited Licence
When you purchase or download any of our digital products, you are granted a non-exclusive, non-transferable, limited license for personal use only. You may not share, modify, distribute, or exploit these products without our written consent.

Links to Other Websites

Our Site may include links to third-party websites. We do not endorse or control the content on these sites, and it is your responsibility to determine if they are suitable for your use.

Privacy

Your use of our Site is subject to our [Privacy Policy], which outlines how we handle your personal information.

Account Creation

To make purchases or access certain features of the Site, you may need to create an account with accurate, up-to-date information. You are responsible for the security of your account and all activities that occur under it. We reserve the right to suspend or cancel your account if you breach these Terms.

Digital Products

Upon purchase of digital products, you will be granted access for personal use only. Once a digital product is downloaded, it is your responsibility to maintain it. We will not provide refunds unless the wrong product is delivered or a download link is faulty.

Prices and Payment

All prices are in Australian Dollars (AUD) and inclusive of GST. Prices are subject to change without notice. Payment methods accepted are outlined on the Site, and you agree to make timely payments. If payment is declined or incomplete, we reserve the right to revoke access to our products.

Cancellations and Refunds

For digital products, all sales are final unless an incorrect product was provided.
For services, cancellations must be requested via email at least 14 days in advance for a refund, minus any cancellation fees. Services may be rescheduled up to a maximum of 3 months, depending on availability.

Warranties and Disclaimers

Our Site and products are provided “as is” without warranties of any kind. We do not guarantee uninterrupted access to our Site, nor do we warrant that the information on the Site is accurate or complete.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential damages, including loss of income or data, arising from your use of the Site, products, or services.

Indemnification

You agree to indemnify us against any claims arising out of your use of the Site in violation of these Terms.

Governing Law

These Terms are governed by the laws of Queensland, Australia. By using our Site, you agree to resolve any disputes in Queensland courts.

By continuing to use our Site, you confirm your acceptance of these Terms.

If you have any questions, please contact us at [support email].